Hospitality Supervisor

Job Introduction

• Hospitality Supervisor
  • 37.5 hours per week
  • £14.10 per hour
  • Free parking on site
  • Opportunities for career development
  • Plus our Sodexo employee benefits package

Job Purpose

• • To deliver Service Excellence and outstanding Customer Care to all customers and clients.
  • To supervise, train, and motivate the hospitality team in line with Sodexo’s operational goals and values.
  • To ensure that all service, hygiene, and operational standards are maintained to the highest level.

Key Responsibilities

• • Allocate daily work schedules and, as required, produce staff rotas in accordance with employee terms and conditions.
  • Ensure the safe and correct use, storage, and control of all machinery, equipment, and cleaning chemicals in compliance with company policy.
  • Support minor food preparation and assist with service as directed by the Catering Manager or Deputy.
  • Adhere to and oversee cleaning tasks as per the cleaning schedule, ensuring consistent hygiene standards.
  • Train, instruct, and manage the team to deliver high-quality hospitality services.
  • Enforce uniform and personal hygiene standards as outlined in the Company Induction Pack.
  • Maintain thorough knowledge of Sodexo’s Safety Management System (SMS).
  • Ensure all staff follow procedures for handling cash, keys, stock, and premises security. Report issues immediately.
  • Ensure cash registers are stocked with floats, display current pricing, and staff are trained in proper operation and cash handling.
  • Act as a first point of contact for customer queries and complaints, providing professional and timely responses.
  • Lead team huddles and monthly documented meetings with clear communication and feedback mechanisms.
  • Supervise service area preparation and clean-down before and after operating hours.
  • Monitor pricing displays and identify opportunities for sales growth and cost savings.
  • Identify training needs, deliver or coordinate training, and maintain accurate records. Report HR issues promptly.
  • Ensure full compliance with the Health and Safety at Work Act, Food Safety Act, COSHH, and company policies.
  • Maintain accurate staff time and attendance records.
  • Adhere to and enforce Sodexo’s Quality Management Procedures.
  • Commit to personal development and support the development of others in the team.
  • Report any damages or safety concerns through the Help Desk/Oshens system.
  • Carry out any reasonable tasks requested by the Catering Manager or Deputy.

Key Performance Indicators (KPIs)

• • High standards of cleanliness, hygiene, and team presentation consistently maintained.
  • Effective communication within the team and with clients.
  • Compliance with all relevant health and safety and food safety regulations.
  • Positive staff engagement and support for company initiatives such as IIP.
  • Demonstration of Sodexo’s values as a brand ambassador.

Skills, Knowledge and Experience

• Essential:
  • Strong numerical and communication skills, both verbal and written.
  • Knowledge of health & safety and food safety procedures.
  • Ability to work independently and collaboratively as part of a team.
  • Strong attention to detail and commitment to high standards.
• Desirable:
  • IOSH and CIEH qualifications or equivalent.
  • Previous experience in a hospitality or catering supervisory role.

Additional Information

• • Flexibility in working hours, including evenings and weekends, may be required.
  • A proactive, professional, and service-oriented approach is essential.

Apply

Salary £14.10 per hour plus Sodexo Benefits

Read Full Description