Director, Hospitality Field Leader – Central Region

At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.

The Director, Hospitality Field Leader is responsible for leading all programs, systems, routines and standard operating procedures related to the day-to-day operations of properties in their Region. They will support and coach each property leadership team while overseeing the training and development of all future property Leaders in their Region.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Teach, mentor and motivate Leaders and Associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution
• Responsible for all pre-opening training and continued development of each property team
• Direct oversight of Property Hospitality Leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations
• Deliver first-class service to both internal and external guests by removing obstacles
• Accountable for continued professional development of property teams through both remote and on-site support
• Work independently with minimal or no supervision while exercising broad discretion and professional judgment
• Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within region

OUR REQUIREMENTS

• 5+ years experience in service and hospitality leadership positions
• Proven ability to prioritize and get things done in a rapidly-changing environment
• Experience educating and empowering team members to create accountability standards
• Strong attention to operational and administrative detail
• Exemplary interpersonal communication skills
• Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word) and Mac Computers
• Willingness to travel extensively

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time

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RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual’s experience, qualifications, and the geographic location of the role.

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