Citizen Hotel, Autograph Collection – Hotel Manager

$90,000.00 – $110,000.00/year

As a highly visible member of the property’s Leadership Team, the Hotel Manager functions as a right hand to the General Manager, while serving as a key liaison for hotel guests. The Hotel Manager will concurrently support the operation of the Front Office while providing oversight to other key departments, to include Housekeeping/Laundry, Maintenance/Grounds and Food & Beverage. They will serve as a role model for Aimbridge’s Mission, Vision and Values, and will work in a hands‐on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with department heads, the Hotel Manager is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day‐to‐day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Exempt managers must customarily and regular direct the work of at least 2 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS:

• A minimum of 3 years’ previous hotel operations management experience in a full‐service environment, to include successful oversight of a large staff and focus on exceptional guest service.
• Previous experience with Hilton branded hotels is strongly desired.
• Bachelor’s degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness.
• Up‐to‐date certifications for safe food handling and responsible alcoholic beverage service.
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
• Strong systems knowledge and technology skills, with high proficiency in all Microsoft Office programs.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment.

RESPONSIBILITIES:

• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
• Monitor and evaluate each department’s daily activities to ensure the successful operation of hotel facilities, services and amenities.
• Establish and review departmental standards, guidelines and objectives; Update and revise, as necessary.
• Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
• Support the hotel’s sales and business strategies to maximize revenues and profitability.
• Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Conduct daily walk‐throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre‐arrival, check‐in/check‐out, restaurant/bar, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Address and respond to guest comments in person, on travel review sites, comment cards or other mediums.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting‐related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, as well as other policies, programs and procedures.
• Ensure adherence to brand standards and guidelines.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy reports, labor reports and guest satisfaction index.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement

PROPERTY INFORMATION:

Featuring a fitness center and bar, as well as a restaurant, The Citizen Hotel, Autograph Collection is located in Sacramento. This 4-star hotel offers a 24-hour front desk and room service. California State Railroad Museum is an 18-minute walk from the hotel and Crocker Art Museum is 1.2 miles away. At the hotel all rooms come with a desk, a TV and a private bathroom. Continental and à la carte breakfast options are available every morning at The Citizen Hotel, Autograph Collection. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

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