Bilingual Hospitality Professional

Job Summary

The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Job Location

8205 S John Young Pkwy, 8205 S John Young Pkwy, Orlando, FL 32819

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base

• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Minimum of 1 year of relevant experience in retail and/or supply chain management

Education

• High school diploma or GED, or equivalent combination of education and experience

Desired Traits

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

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