HOSPITALITY EXPERIENCE SUPERVISOR

Salary: $75000/yr-$80000/yr

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Hospitality Services Supervisor leads a cross-functional team and oversees daily operations. This role partners with the Hospitality Director to align workplace initiatives with operational and financial goals, foster strong client relationships, and support community engagement in a dynamic environment.

Core Functions

Serve as the main point of contact for all guests, employees, clients and vendors

Support office logistics

Build and maintain relationships with key business stakeholders, ensuring alignment with corporate standards

Foster a collaborative team environment

Leverage leadership training to support team development

Prepare and analyze daily, weekly, and monthly reports covering all office metrics

Coordinate and communicate effectively with the operations team to ensure accurate space and catering bookings

Resolve space and amenities issues to enhance user experience

Manage the team inbox and escalate service issues as needed

Guide and coach ambassadors to deliver exceptional guest experiences

Monitor floor activity, and recommend improvements to enhance service delivery

Responsibilities

Schedule staff to ensure full coverage across service areas in close collaboration with Accenture Floor Leadership

Communicate proactively with team and leadership, especially regarding changes or support needs

Maintain and audit online tools and processes for accuracy

Assist with workplace requests and workplace needs

Deliver and train team in white glove service; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards

Lead daily team briefings and task coordination

Act as escalation point for service issues and customer feedback

Perform administrative duties and guide team members

Oversee a large team of Welcome Hosts across multiple floors

Support onboarding of new team members

Assist with onsite events and desk coverage

Manage employee and visitor badge processes per client standards

Perform other duties as required

Key Competencies

Quick, strategic, and analytical thinking

Strong client relationship and communication skills (written and verbal)

Strong presentation and listening skills

Ability to multitask under pressure while maintaining professionalism

Proficiency in Microsoft Office and workplace technology

Dependable, detail-oriented, and committed to operational excellence

Ethical and discreet with an elevated level of confidentiality

Ownership mindset and initiative-taking approach

Minimum of one year experience managing high-volume, multi-department operations in corporate or luxury hospitality

Skilled in business analysis and client value delivery

Proven leadership in team development and service excellence training

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1432805

Flik Hospitality Group

HILARIA KWAKUMEY

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