HOSPITALITY SERVICES LEAD ASSOCIATE, HOSPITALITY SERVICES

Description

WHAT IT’S LIKE AT SGMC HEALTH

Purpose. No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.

Excellence. We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.

Team Spirit.We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.

Award Winning Performance.We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.

WHY YOU WILL LOVE SGMC HEALTH

SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program

JOB LOCATION : Main Campus

DEPARTMENT: HOSPITALITY SERVICES

SCHEDULE: Part Time, 8 HR Day Shift,

Position Summary

The Hospitality Lead Associate reports directly to the Hospitality Service Manager and is responsible for overseeing the daily operations of hospitality associates, ensuring smooth transitions between part-time shifts, and providing support as needed. This role requires cross-training on the switchboard and gift shop registry to ensure operational continuity. As the lead associate, this position also performs the duties of a hospitality associate, including answering phones, providing guest assistance, maintaining clean and welcoming lobby spaces, and offering wayfinding and patient information services to patients and visitors.

Knowledge, Skills & Abilities

• Must have 3-5 years’ experience in a customer service environment or closely related field.
• Ability to oversee and coordinate the activities of hospitality associates, ensuring efficient shift transitions and consistent service delivery.
• Competence in supporting various hospitality functions, including switchboard operation and gift shop management.
• Strong customer service skills to assist guests, answer inquiries, and resolve issues promptly and professionally.
• Knowledge of maintaining a clean, organized, and welcoming lobby environment.
• Ability to handle multiple responsibilities efficiently, adapting to various tasks as needed, including cross-trained roles.
• Strong communication skills for interacting with patients, visitors, and hospital staff, providing clear and accurate information.
• High energy level, pleasant and excellent customer service skills required.
• A positive attitude and ability to build positive relationships with volunteers, staff, patients and visitors are essential.

WORKING CONDITIONS – ADA INFORMATION

Physical demands include, but are not limited to periods of standing and walking, both inside and outside the hospital, occasional deliveries throughout the facility and occasional lifting of materials. Working conditions may not provide outside light, and temperature is kept at a medium level. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments). Primary indoor office setting with comfortable conditions. Occasional hours in the evening and weekends for special projects and promotions.

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