Hospitality Supervisor

USNH Employees should apply within Workday through the Jobs Hub app

Responsible for the supervision of all aspects of a high-volume food service operation. Duties include training/coaching of staff, interactions with guests, and evaluation of personnel, products, and equipment. Maintaining multiple concepts and supervision of staff. This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.

Job Duties/Responsibilities:

• As a liaison for management, delegation of tasks and proper preparation of service areas to ensure guest service is at the highest levels obtainable.
• Supervise/coordinate assigned staff and participate as needed in food service activities, including preparation, handling and service of food items in several concepts simultaneously.
• Responsible for coaching and disciplining non- student and student staff through the shift.
• Train, schedule, and evaluate assigned staff on work to be performed.
• Ensure that what is being served matches the nutritional information on the menu boards and communicate the need for corrections to the management/culinary team.
• Assume responsibility for covering/correcting staffing shortages, operational issues and performance issues of assigned staff.
• Ensure that food supplies, utensils, and event signage necessary for efficient operation are available and the equipment is functioning properly.
• Guarantee that food is served at a proper temperature and safely handled until consumed, stored or discarded.
• Maintain necessary service records, temperature logs and other records/reports.
• Responsible for annual review writing for operating and adjunct staff.
• May be responsible for finalizing student payroll and timecard record keeping.
• Perform other duties as assigned.
• Based on business needs, position will be required to assist with production and service requirements, as necessary

Minimum Qualifications:

• High school graduation or equivalent
• Two years of supervisory experience in a food service operation
• Knowledge of food service techniques, sanitation and safety.
• Strong interpersonal abilities.
• Ability to multi-task and self-prioritize.
• Must be able to wear and use appropriate personal protective equipment as necessary.
• Must be able to physically meet the demands of the position including lifting, bending, twisting, pulling, and pushing loads up to 50lbs.
• Must be able to work a flexible schedule that may include nights and weekends.
• ServSafe Certified
• Must have a guest service passion and the ability to work with diverse teams.

Preferred Qualifications:

• Working knowledge of Microsoft office software.
• Bilingual English/Spanish

Applicant instructions:

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:

• Resume/CV
• Cover Letter
• Contact Information for 3 Professional References

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade:

Non-Exempt Staff 12

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