Hotel No.2 – Full Service Hotel (Greater China)

Your day to day

People

• Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed 
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

• Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts 
• Act as public relations representative to raise awareness of hotel and brand in local community 
• Drive team member involvement in community organisations, activities and businesses 
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

What we need from you

• Obtain thorough understanding of “True Hospitality for Good”
• Be aspired to grow into hotel General Manager
• Has cross-functional management experience
• Be energetic and highly self-motivated
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• 2nd Floor, Citigroup Tower, Shanghai, Shanghai, 200120, CN
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