Patient Food Hospitality Attendant

Position Summary

Department: STC Food and Nutrition

Title: Patient Food and Hospitality Attendant

Status: Full-Time | 40 hours per week

Shift: 8 – 10 hour shifts between the hours of 6:00 am – 9:15 pm, 7 days a week | Seeking full availability during the week and weekends

ORLANDO HEALTH – ST. CLOUD HOSPITAL

Situated in the heart of St. Cloud, Florida, Orlando Health St. Cloud Hospital is an 84-bed acute-care community hospital offering comprehensive emergency, inpatient and outpatient care. Specialties include cardiology, critical care, infectious disease, orthopedics, radiology and surgical services. The ER features a designated geriatric section for specialized emergency care, and the hospital has earned The Joint Commission’s Gold Seal of Approval® for Advanced Primary Stroke Center Accreditation. The campus also is home to Outpatient Rehabilitation Services and a Wound Healing and Hyperbaric Center. Orlando Health St. Cloud has been recognized as an outstanding employer in the healthcare industry on a national level, receiving Modern Healthcare’s Best Places to Work award in 2022, 2023 and 2024.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

TOP REASONS TO CHOOSE ORLANDO HEALTH – ST. CLOUD HOSPITAL

• Competitive Pay
  • Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits – that start day one!
  • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees (ask the recruiter for more info about our benefits!)
• Forbes Recognizes Orlando Health as a Best-In-State Employer
  • Forbes has named Orlando Health as one of America’s Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. “We are proud to be named once again as a best place to work,” said Karen Frenier, VP (HR). “This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
• Employee-centric
  • Orlando Health St. Cloud has been recognized as an outstanding employer in the healthcare industry on a national level, receiving Modern Healthcare’s Best Places to Work award in 2022 and 2023

Responsibilities

Position Summary

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Essential Functions

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Qualifications

Education/Training

• Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

Licensure/Certification

• None

Experience

• Prior customer service experience within the food/serving industry preferred

Schedule:

• 8 – 10 hour shifts between the hours of 6:00 am – 9:15 pm, 7 days a week | Seeking full availability during the week and weekends

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