Restaurant AM Greeter/Cashier

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Overview

Houston Marriott Westchase Hotel is looking for a Full-time AM Restaurant Greeter/Cashier.

About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of everyone. By fostering a culture of growth and belonging, we are committed to our team members to excel.

Position Summary: As the Restaurant Greeter/Cashier you are responsible for creating a warm and welcoming first impression for guests as they enter the restaurant. This role involves managing reservations, timely seating guests following established procedures, and ensuring efficient flow within the dining area with a sense of urgency during busy service periods, all while being proactive, looking for opportunities to assist guests with their needs or inquiries, ensuring a pleasant dining experience and providing excellent customer service.

Scheduling: This is a Full-Time position that will include various days of the week, including weekdays, weekends and holidays, working 6:30 AM – 2:30 PM. Schedules may change weekly based on business demands.

Specifically, in your role as the Restaurant Greeter and Cashier your primary responsibilities are the following:

• Warmly greet guests with a smile upon arrival and provide them with menus.
• Manage the seating chart and assign tables based on reservations and guest flow to maximize efficiency.
• Take and manage reservations for the restaurant and the private dining room, ensuring accurate records and accommodating special requests when possible.
• Memorize table numbers and seat numbers of the dining room.
• Effectively communicate with servers and kitchen staff regarding guest seating and special requests.
• Answer guest inquiries regarding menu items, restaurant policies, and waiting times, providing accurate information.
• Ensure that guest checks are handled accurately, efficiently and in compliance with established policies and standards; strictly comply with company procedures in unit cash handling.
• Ensure the host area and dining room are clean, stocked and organized, including managing waiting areas and clearing tables.
• Utilize the restaurant Micros Point of Sale (P.O.S.) system and procedures to process checks and all other transactions.
• Provide support by preparing tables and assisting servers as needed.
• Perform daily opening and closing duties and required side-work for role.
• Maintain expected high standards for uniform and personal appearance.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth: This position offers exciting opportunities for career growth for those looking for an entry-level path to a career in hospitality and future growth opportunities within our organization!

Our Culture: Empowered to Make a Difference! At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Qualifications

• Excellent communication skills, with ability to effectively understand and communicate in the English language, both verbally and written, with guest and restaurant staff.
• Thorough understanding of customer service behaviors and interpersonal skills; able to effectively interact with internal and external customers with high levels of patience, tact and diplomacy in a fast-paced environment with professionalism.
• Basic Computer, mathematical skills and calculator skills are required.
• Able to easily adapt to unexpected changes and prioritize tasks effectively during busy periods.
• Moves through-out restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Capable of frequent and repeated bending, stooping, leaning over and extending arms fully, carrying and/or lifting to 25 lbs.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Able to work in a busy restaurant environment, including exposure to various noise levels and large crowds.

Professional Licenses/Certifications:

• Food Handler Certification and TABC Certification are required.

Experience

• Previous hospitality and/or restaurant experience preferred.

Grooming/Uniforms:

• All employees must maintain a neat, clean and well-groomed appearance.
• Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits!

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Greeter/Cashier position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

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