Vice President – Hospitality Services

Vice President – Hospitality Services – (UAB001KA)

Description

General Responsibilities

To provide executive leadership support for Food Service, Clinical Nutrition, Environmental Services, Patient Transportation and Guest Services. As the Vice President of Hospitality Services you will be responsible for providing global leadership to our teams to achieve program operational excellence that results in outstanding patient and family experience across the inpatient and outpatient settings of care. The successful leader will bring innovation, strategic, and sustainable solutions that continually raise the bar for exceptional patient experience and customer service across UAB Medicine. As such, he/she will establish and maintain effective patient, family/guest, and clinical team rapport through engaged leadership by proactively addressing any challenges, concerns or problems while reinforcing high standards of performance in all areas. The VP position will oversee staff and vendor relationships, oversee the planning and execution of all events, and oversee formal partnerships that bring together a comprehensive program to accomplish organization s goals for safety, patient experience, and financial performance. As well, the VP position will be responsible for overseeing and managing the global daily operations of UAB Medicine s guest service.

Key Duties & Responsibilities

1.

Provides global leadership to our teams to achieve program operational excellence that results in outstanding patient and family experience across the inpatient and outpatient settings of care.

2.

Brings innovation, strategic, and sustainable solutions that continually raise the bar for exceptional patient experience and customer service across UAB Medicine.

Qualifications

Minimum Requirements

Master’s degree in Business Administration, Hospitality Management or a related field and ten (10) years of progressive management experience in hospitality services required. Experience with driving performance within a complex multi-level health system, large healthcare setting or other significant hospitality industry setting required.

Supervisory Responsibilities

Approximately four (4) to ten (10) direct reports.

Budget Responsibilities

Management of funds with signatory and/or budget authority.

Knowledge / Skills / Abilities

Professional/technical knowledge about federal, state and local regulations pertaining to hospitality services

Strong business acumen, intelligence, and capacity; able to think strategically and implement tactically

Strong project management skills

Self-motivated with a high degree of personal initiative

Strong leadership skills

Ability to know how and when to escalate material issues for resolution

Demonstrated knowledge and expertise of all related hospitality, food and nutrition industry regulatory and State guidelines and standards of performance and care

Primary Location

: UAB Hospital

Other Locations

: UAB Health System

Job Category

: Professional & Managerial

Organization

: 704470000 Guest Services (Est 05)

Employee Status

: Regular

Job Level

: Executive

Shift: Day/1st Shift

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