The Restaurant Server (primary position) is responsible for providing fast, friendly, and courteous service to every customer and will be called upon to act as Restaurant Shift Manager (secondary position). Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. The Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Report to work well-groomed in full uniform and on time with badge on upper left side of uniform. 

2. Provide prompt, friendly, and courteous service of food and beverage to all our guests. 

3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language. 

4. Have a strong understanding of the philosophy and goals associated with Seneca Gaming Corporation and are supportive of them at all times. 

5. Perform any duties assigned by the manager or shift manager 

6. Assist all employees (day and evening) in performing their duties whenever required and work as one team. 

7. Be familiar with all check and cashing procedures 

8. Works in a designated area and is attentive to guests at all times and exceeds guest’s expectations. 

9. Adhere to all policies and procedures pertaining to liquor laws 

10. Be knowledgeable of Seneca Gaming Corporation’s history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries 

11. Maintain full knowledge of menu, wine lists, and daily specials 

12. Greet all guests within one minute in a friendly and courteous manner using positive body language. 

13. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out 

14. Relay all guest complaints and or compliments to manager or supervisor on duty 

15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.

16. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.

17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

18. Must complete all required SGC Training programs within nine (9) months from commencement of employment.

19. Attend all necessary meetings.

20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL DUTIES: 

1. All servers are required to review all information posted in designated area, including stations, upcoming events, and 86 board, etc. 

2. Review reservation book to identify VIP’s, special guests, and large parties. 

3. Maintain a neat and organized work station. 

4. Keep wait stations clean, organized and stocked. 

5. Pre-bus all tables. 

6. Take guest checks up to cashier; do not wait for guest to take their own check up to register. 

7. General upkeep of restaurant. (ex: Pick up debris or litter from floors, sweep when needed, etc.) 

8. Follow weekly designated side work duties. 

9. Visit all tables during service to insure guest satisfaction. 

10. Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return. 

11. Follow all tip out procedures according to standards. 

SECONDARY DUTIES:

1. Train all associates in the restaurants to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed. 

2. Evaluate and directs personnel, provide disciplinary action when needed. 

3. Ensure that all products served meet the established specifications and standards. 

4. Participate in weekly management meeting. 

5. Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered. 

6. Report any incidents to appropriate Supervisors. 

7. Assure prompt, professional service to all guests. 

8. Responsible for approaching tables and speaking with guests to obtain feedback about dining experience. 

9. Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues. 

10. Advise the Restaurant Room Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits. 

11. Complete daily reports including Daily Manager Report and any Incident Reports. 

12. Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation. 

13. Communicate regularly with associates and keep them informed on all Casino Activities and events. Act as a liaison between management and associates. 

14. Ensure that staff behavior and appearance are in compliance with established standards. 

15. Share accountability for achieving cost goals, labor and expenses. 

QUALIFICATIONS/REQUIREMENTS: 

Education/Experience:

1. Must be 18 years of age or older upon employment 

2. High school diploma or equivalency required. 

3. Minimum two (2) years food and beverage supervisory experience.

4. Must have general knowledge of all phases of full service dining.

5. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.

6. Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Language Skills and Reasoning Ability: 

1. Must possess excellent communication skills. 

2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees. 

3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 

4. Ability to define problems, collect data, establish facts and draw valid conclusions.

5. Must have the ability to deal effectively and interact well with the customers and employees.

6. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino. 

2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping. 

3. Must be able to lift and carry trays up to forty (40) pounds. 

4. Must be able to perform repetitive motions. 

5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers. 

6. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects. 

7. Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 

8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions. 

9. Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations. 

Other: 

1. Must be able to be approved for and maintain a valid Seneca Nation Key license.

2. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

3. Work nights, weekends and holidays as required.

4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.

5. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.

Salary Starting Rate:

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

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